Privacy Policy

Sentino Privacy Policy

Sentino Privacy Policy

This Privacy Policy was last updated on 23th May 2018.

Sentino (“us”, “we”, or “our”) operates the website (the “Service”) and is committed to protecting your privacy. This page informs you of our policies regarding the collection, usage and disclosure of Personal Information when you use our Service.

Remember, you have full control over your data and you can delete it anytime.

We use your Personal Information for providing and improving the Service. Your personal information collected may be also used for research purposes. Your information may be shared with our stuff and other researchers, but we will not share any information that could identify you. Sentino will do its best to make sure that personal information (your name, contact information, and responses to questionnaires) gathered is kept private.

By using the Service, you agree to the collection and use of information in accordance with this policy. Fully detailed Privacy Policy is written below. You should check this page from time to time, as we may change this policy by updating this page.

Please Note: users who access SentinoBot with the help of the Facebook Messenger platform (“Messenger”) are also subject to Facebook’s privacy policy.


You are bound by the terms of this Privacy Policy and consent to the collection, use, and disclosure of visitor information in accordance with all of the terms of this Privacy Policy. By using the Service, you agree to the collection and use of information pursuant to this policy. If you do not agree to this policy, you should not use our Service.


While using our Service, we may ask you to provide us with certain personally identifiable information (“Personal Information”), relating to a directly or indirectly identified or identifiable natural person. This includes any identifiers such as name, identification number, location data, email address, photo, medical information, posts on social networks or IP address.​

What we collect when you access Sentino by Messenger:

  • First and last name
  • Facebook Scoped User ID
  • Your responses to questionnaires.

2.1 Log Data and Cookies
When you browse our website, you do so anonymously. We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. A cookie can’t read data off your hard disk or read cookie files created by other sites. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


Your personal information is never shared without your permission, except under conditions explained below. Inside SentinoBot service, data is stored in controlled servers with limited access.

We use your Personal Information for:

  • Providing and improving the Service (we may need to share your information with our staff or consultants who work with us, to provide the product or service you have requested)
  • Future research projects (it may be shared with other researchers, but we will not share any information that could identify you).

Sentino will do its best to make sure that personal information (your name, contact information, and responses to questionnaires) gathered is kept private. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Users who access Sentino via the Facebook Messenger platform are also subject to Facebook’s privacy policy.


The information you provide is stored as long as you have your profile. When you delete your profile, the information about you will automatically be deleted.


We may combine any public and non-personal information you provide with information from other users to create aggregate data to display on the Website. This sort of statistical information is called aggregate data because it reflects the characteristics of a large group of anonymous people. Aggregate data does not contain any information that could be used to identify you or contact you. For example, we might inform third parties regarding the number of users of the Website and the activities they conduct while on our site.


You can review your personal information by visiting your profile link and reviewing the chatstory with SentinoBot. You may also request deletion of your profile or any of your personal information held by us by requesting it from the SentinoBot. If you want to remove everything, just tell the chatbot so, by typing “remove me”. All your data will be completely deleted. You can also type “remove link” to delete an old profile and create a new one.


While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data. No data transmission over the Internet or through mobile devices can be guaranteed to be 100% secure. It is your responsibility to protect the security of your information when using the Messenger.


Our website may contain links to other websites or applications. Sentino does not share your personal information with those websites or applications and is not responsible for their privacy practices. Please note that when you click on any of these links, you are entering another website for which we have no responsibility or control.


Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.


10.1 The Company’s Services, as well as all and any other content related to its Services, are provided “as is” and “as available”. The Company disclaims all representations and warranties, express, implied, or statutory, not expressly set out herein, including the implied warranty of merchantability, fitness for a particular purpose and non-infringement. The Company also makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of its Services or any services requested through the use of its Services, or that its Services will be uninterrupted or error-free. The Company does not guarantee the quality, suitability, safety or ability of any third parties. The Customer agrees that the entire risk arising out of its use of the Company’s Services, and any services requested in connection with its use of the Company’s Services, remains solely with the Customer, to the maximum extent permitted under the applicable law.

10.2 Unless otherwise agreed by the Parties in writing, any Services and their related content are provided solely for informational purposes. No independent contractor, employer-employee, joint venture, partnership, or agency relationship exists between and among the Company and its partners, on the one hand, and the Customer, on the other hand, as a result hereof or use of the Company’s Services by the Customer.

10.3 The exclusive remedy of the Customer, if the Customer is not satisfied with the Services of the Company, or if the Customer does not agree with the terms and conditions hereof, is to discontinue using the Services of the Company.


From time to time we may revise this Privacy Policy. If we make revisions that change the way we collect or use your personal information or medical information, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of the Privacy Policy. Your continued use of this website following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.


If you have any questions about this Privacy Policy, please Contact Us.

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